Phononic’s Second Annual Store of the Future Report Reveals Consumer Preferences on the Grocery Store Experience
August 1, 2019
Phononic, the global leader in solid state cooling and heating that is breaking the boundaries of semiconductor innovation, today announced the findings of its 2019 Store of the Future Report. This second annual report – which surveyed more than 1,100 U.S. consumers – uncovered insight into shoppers’ habits and offered perspective on what new services shoppers expect to see from food retailers in the next five years.
“In just the past year, we have witnessed a huge amount of disruption in the food retail landscape as Amazon continues to put pressure on traditional grocers to differentiate the customer experience and offer increased in-store efficiency,” said Dana Krug, Vice President and General Manager, Food and Beverage, Phononic. “Consumers’ feedback demonstrates the need for grocers to embrace technology options that make the shopping experience easier and more enjoyable. And as we look towards the future, it’s clear that consumers have some high demands for the technology applications they expect grocers to invest in – from cashier-less checkout to self-driving car delivery.”
