Our Customer Success team is here to help support your success as you get started with your Phononic Active Cooling Solution™.

Count on Phononic’s Customer Success Team to help you implement, fully leverage and unlock the benefits from your Phononic ACS™ solution. Our Active Cooling Solutions™ Ecosystem enables tri-temp order consolidation, saves space and time-to-curb, and provides you the flexibility to cool only what you need, when you need it, all while enhancing order accuracy and customer satisfaction. What’s more, with our cutting-edge Growth Accelerator platform, 50+ points of telemetry are available to your team via the API or Dashboard interface in real-time to enable action and operational insight.

Get to know your actively cooled refrigerator and freezer totes, and how you can deploy their full potential for picking, staging, transport, and delivery of chilled and frozen orders.

Our ACS™ Refrigerator and Freezer totes and Integration Kits are designed to be an easy-to-use, flexible solution to support your store’s cold chain fulfillment needs. With advanced IoT monitoring, our totes not only keep your products chilled and frozen – without any reliance on traditional refrigerants – but also keep you directly connected to your totes’ status and temperature.

Real-time data monitoring to ensure cold chain compliance and food safety, plus uncover opportunities for process improvements.

Phononic’s ACS™ Growth Accelerator is designed to help you unlock the potential of your Phononic ACS™ Solution and maximize its value for your specific business. Includes training and onboarding to get your team up and running, real-time data via API or the Dashboard interface, and the ongoing support of Phononic’s dedicated Customer Success Team.

Ensure that your store personnel have everything they need to understand and maximize the benefits of your Phononic ACS™ solution.

Access a range of training materials to help educate your store management, co-workers and customer associates on your ACS™ Ecosystem. From how-to posters on filling customer orders to tips for peak tote performance to a user manual for the entire ACS™ Ecosystem, we’ve got the information you need at your fingertips.

Phononic’s Customer Success Team is also available for support via remote training, if needed.

Can’t find what you need? We’re just an email or a phone call away.

Our Customer Success Team is ready to help you get the most from your solution.

Available Monday – Friday, from 6am – 10pm EST, we’re ready to help you ensure continuous uptime, so you can focus on delivering the best for your customers.